Privacy Policy

Last updated: March 2026

1. Introduction

Vynco AI ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use Vynco ("the Service").

2. Information We Collect

We collect the following types of information:

• Account information — name, email address, and profile details you provide when signing up
• Usage data — messages sent, sessions created, features used, and interaction patterns
• Payment information — processed securely by Paddle; we do not store card details
• Memory data — facts and preferences you allow Vynco to remember
• Device & technical data — IP address, browser type, and timezone for security and localization

3. How We Use Your Information

We use your information to:

• Provide and improve the Vynco Service
• Process payments and manage your subscription
• Personalize your experience (memory, preferred AI, language)
• Send important account and service notifications
• Detect and prevent fraud or abuse
• Comply with legal obligations

4. Third-Party AI Models

Vynco sends your messages to third-party AI providers (Anthropic, OpenAI, Google) to generate responses. Your inputs may be processed by these providers subject to their own privacy policies. We recommend not sharing sensitive personal information in your messages.

5. Data Storage

Your data is stored securely using Google Firebase (Firestore). Data is stored in secure, encrypted servers. We retain your data for as long as your account is active or as needed to provide the Service.

6. Data Sharing

We do not sell your personal data. We may share data with:

• AI model providers (Anthropic, OpenAI, Google) to process your requests
• Paddle for payment processing
• Firebase/Google for data storage and authentication
• Law enforcement if required by law

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and data
• Opt out of marketing communications
• Export your data

To exercise these rights, contact us at support@vynco.chat.

8. Cookies

Vynco uses essential cookies for authentication and session management. We do not use tracking or advertising cookies.

9. Children's Privacy

Vynco is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or in-app notification.

11. Contact

For privacy-related questions or requests, contact us at support@vynco.chat.

By using Vynco, you acknowledge that you have read and understood this Privacy Policy.